IT Administrator at Fort Knox Group

About the Role

We are looking for a qualified IT Administrator to join our team in Lagos, Nigeria. In this role, you will provide essential technical support and manage our IT infrastructure to ensure smooth operations across the organization.

Responsibilities

Technical Support & Troubleshooting

• Provide first and second-line technical support to end-users, resolving hardware, software, and network issues promptly and effectively
• Install, configure, and maintain desktops, laptops, printers, phones, and other peripheral equipment
• Set up and manage user accounts, permissions, and access rights in accordance with company policies (Active Directory, Microsoft 365 Admin)
• Document and manage support requests using our ticketing system

System & Network Administration

• Perform routine maintenance and monitoring of servers, network devices, and critical systems
• Assist in the management of core services including Microsoft 365/Google Workspace, antivirus, backup, and disaster recovery solutions
• Monitor system performance and troubleshoot issues to ensure high availability and security
• Apply operating system updates, patches, and configuration changes

Security & Compliance

• Implement and uphold IT security policies, including antivirus, firewall, and email filtering management
• Educate users on security best practices and help prevent security breaches
• Assist with internal and external audit compliance activities related to IT

Infrastructure & Procurement

• Assist with the procurement of hardware and software, managing vendor relationships
• Maintain accurate and up-to-date inventory of all IT equipment, software licenses, and assets
• Help plan and execute IT projects, such as system upgrades and new technology deployments

Documentation & Process Improvement

• Create and maintain clear and detailed technical documentation, manuals, and IT policies
• Identify opportunities for process improvement and automation to enhance IT service delivery

Requirements

• Proven experience (typically 2-4 years) in an IT support or system administration role
• Strong knowledge of Microsoft Windows OS (10/11)