Incident and Supplier Management at FiberOne Broadband

A dynamic team is expanding and looking for the right talent. FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed. ACCOUNTABILITIES 

• Service Monitoring 

• Backend device monitoring 

• Dedicated customer device monitoring 

• Level 2 customer complaint resolution 

• PON migration/ Decongestion 

• Customer relocation integration 

• Customer service Upgrade 

• Escalation of unresolved tickets to Level 3 

• Troubleshooting with FST on site. 

• Compliance to outage resolution SLA 

• System maintenance (TCAB/ECAB) 

• Reporting and Documentation of Incidents. 

• General troubleshooting/isolation 

• Compliance and best practices of PON Decongestion 

• Provide regular update to management and stakeholders on incident status, impact and resolution progress. 

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