Implementation Engineer at IT Horizons Limited

Job Summary

We are seeking a skilled Implementation Engineer to join our dynamic team. You will be responsible for deploying, managing, and supporting enterprise networks. In this role, you will configure, install, support, and troubleshoot voice, video, and enterprise network equipment. You will also design system configurations, document installations, manage new network deployments, and maintain and upgrade existing systems as needed.

Key Responsibilities

• Configure and install network and security devices
• Design system configurations and create network diagrams
• Perform remote and on-site troubleshooting of network and security devices to resolve technical issues
• Liaise with pre-sales and project management units to understand client requirements
• Coordinate with external vendors when necessary to resolve technical issues
• Work with the project management unit to provide adequate documentation before and after project completion
• Provide support to clients under support contracts
• Manage client network infrastructure
• Provide weekly reports on assigned projects and support cases
• Continually develop technical skills to improve work quality
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

Requirements

• Relevant qualifications in networking, telecommunications, or related field