Offre fiable

Housekeeping Room Attendant

Premium Swiss Hospitality

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

An exciting opportunity has arisen for a motivated professional. Position Overview:
  • Performs routine duties in cleaning and servicingguestrooms and baths under the supervision ofthe housekeepingsupervisor.
  • Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to addressguest requestsand problems.
  • He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/services and also thehotel's procedures/standards.
  • Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Duties and Responsibilties
  • Enters and prepares the room for cleaning.
  • Duststhe room and furniture.
  • Replenishesguestroomand bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenishamenitiesaccording to the operational standards.
  • Deliver and retrieve items onloanto guests e.g. iron and ironing boards
  • Ensuresecurityof guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning, etc.) as required
  • Cleans guest bathroom/bedroom/floor corridor.
  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positiveguest relationsat all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the cleanparto the designated layout.
  • Remove soil, dirt,soapbuild-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
  • Inspect the condition of bathrobes and replace soiled/damaged ones.
  • Remove dirty bed linen andmakeupbed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks incheck-outrooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, andluggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
    ...

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