Hotel Sales & Marketing Officer at Mulligan Hotel

About the Role

Mulligan Hotel in Lagos, Nigeria is seeking a dedicated Hotel Sales & Marketing Officer to manage all aspects of our busy sales and marketing operations. In this role, you will drive revenue growth, enhance brand awareness, and deliver exceptional service to our clients.

Key Responsibilities

• Handle all aspects of hotel sales and marketing operations
• Organize and participate in site visits, completing all follow-up actions and documentation
• Sell, support, and advise on all aspects of events and services
• Coordinate, promote, and drive growth of the property's attractions
• Increase brand awareness across all mediums
• Develop lists of potential clients and conduct surveys to identify guests actively seeking hotel services
• Contact prospective guests via calls or arranged meetings to discover their needs and requirements
• Prepare and present compelling sales proposals to potential clients, highlighting the hotel's best features and qualities
• Provide clients with comprehensive lists of available services, pricing, and discounts where appropriate
• Assist clients in selecting services that best meet their specifications and needs
• Oversee booking and reservation of hotel space to ensure availability and proper arrangement
• Collaborate with staff members to ensure clients have positive experiences
• Monitor guest service quality to ensure customers are appropriately attended to
• Conduct price negotiations with guests on behalf of hotel management to reach favorable agreements
• Maintain ongoing contact with clients to gather feedback and identify future business opportunities
• Set annual budgets and implement strategies to achieve sales targets

Required Qualifications

• Bachelor's Degree in Marketing, Social Management, or a related field
• Minimum of 2 years of experience in Sales, Marketing, or relevant customer-facing roles
• Strong digital skills with relevant qualifications
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively
• Confident communication and presentation skills
• Self-motivated with strong initiative