Hotel Receptionist/Hostess (Boutique Hotel & Spa) at Venmac Resources Limited

Position Overview

The Receptionist/Hostess will be the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess a blend of excellent interpersonal skills and professionalism, making them a perfect ambassador for our boutique hotel and spa.

Key Responsibilities

• Greet and welcome guests with a warm and friendly demeanor
• Manage front desk operations, including check-in and check-out procedures
• Provide information about the hotel, spa services, and local attractions to guests
• Handle reservations and inquiries through phone, email, and in-person interactions
• Demonstrate excellent sales skills by upselling services and packages to enhance the guest experience
• Maintain a tidy and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction and address any concerns
• Uphold the highest standards of hospitality and professionalism at all times

Qualifications

• Professional appearance and presentation
• Strong communication skills, both verbal and written
• Excellent interpersonal skills with a friendly and approachable demeanor
• Good knowledge of hospitality and guest service principles
• Ability to handle multiple tasks efficiently and with a positive attitude
• Previous experience in a reception or hostess role is a plus
• Strong ability to engage guests effectively and represent the hotel professionally