Hotel Receptionist/Hostess (Boutique Hotel & Spa) at Venmac Resources Limited

We are looking for a qualified candidate to fill this position.   Position Overview:  The Receptionist/Hostess will be the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess a blend of beauty, intelligence, and strong interpersonal skills, making them a perfect ambassador for our hotel and spa. Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.

• Manage front desk operations, including check-in and check-out procedures.

• Provide information about the hotel, spa services, and local attractions to guests.

• Handle reservations and inquiries through phone, email, and in-person interactions.

• Demonstrate excellent sales skills by upselling services and packages to enhance the guest experience.

• Maintain a tidy and organized front desk area.

• Collaborate with other hotel staff to ensure guest satisfaction and address any concerns.

• Uphold the highest standards of hospitality and professionalism at all times.

Qualifications:

• Must possess a beautiful and professional appearance.

• Strong communication skills, both verbal and written.

• Excellent interpersonal skills with a friendly and approachable demeanor.

• Good knowledge of hospitality and guest service principles.

• Ability to handle multiple tasks efficiently and with a positive attitude.

• Previous experience in a reception or hostess role is a plus.

• Smart and intelligent, with the ability to engage guests effectively.

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