Hotel Porter at Ibizza Pit Hotels & Suites Limited

Job Summary

The Porter is responsible for welcoming guests, assisting with luggage, maintaining cleanliness in public areas, and supporting front-office operations. The role ensures smooth guest movement and contributes to the overall comfort and satisfaction of guests throughout their stay.

Key Responsibilities

Guest Assistance

• Warmly welcome guests on arrival
• Assist guests with loading and unloading luggage
• Escort guests to their rooms and explain room features when required
• Arrange taxis or assist with transportation needs
• Provide directions and information about hotel facilities and nearby attractions

Luggage & Delivery Duties

• Label, store, and retrieve guest luggage safely
• Deliver messages, parcels, amenities, or room service items to guest rooms
• Assist with group check-ins and luggage coordination

Front Office Support

• Support front desk staff during busy hours
• Help manage the lobby area and guide guests when needed
• Monitor guest arrival and departure flow for smooth operations

Cleanliness & Maintenance

• Keep lobby and entrance areas clean, organized, and welcoming
• Report any maintenance or safety issues immediately
• Assist in keeping trolleys, carts, and equipment clean and serviceable

Security & Safety

• Monitor entry and exit points and inform security of suspicious activity
• Follow all safety and emergency procedures
• Ensure guests' belongings are handled with care and confidentiality

Qualifications & Skills

• SSCE minimum qualification
• Previous experience in hospitality or customer service is an advantage
• Good communication and interpersonal skills
• Physically fit and able to lift heavy luggage
• Neat appearance and good personal grooming
• Polite, respectful, and service-oriented attitude
• Ability to work shift schedules, including weekends and holidays

Work Conditions

This role involves long periods of standing and walking.