Hotel Manager (Sangotedo) at Efezi Southsea Nigeria Limited

About the Role

We are recruiting an experienced Hotel Manager to oversee all operations at our hotel in Sangotedo, Lagos. You will be responsible for managing daily operations, staff, finances, and guest satisfaction while maintaining high standards of hospitality and service.

Key Responsibilities

Daily Operations & Department Management

• Oversee smooth functioning of all hotel departments including front office, housekeeping, food & beverage, maintenance, and security
• Monitor staff performance and workflow across all departments

Staff Management

• Recruit, train, supervise, and evaluate staff
• Resolve staff issues and maintain proper discipline
• Ensure excellent customer service practices are followed

Guest Satisfaction

• Address guest complaints and requests promptly
• Ensure a high-quality guest experience from check-in to check-out
• Maintain standards for hospitality and service excellence

Financial Management

• Prepare and manage budgets
• Monitor expenses, revenue, and profitability
• Implement cost-control strategies
• Prepare financial reports and forecasts

Sales & Marketing

• Work with marketing teams to increase hotel occupancy and revenue
• Create promotional packages and seasonal offers
• Build partnerships with travel agents, organizations, and event planners

Compliance & Standards

• Ensure the hotel complies with health, safety, and legal requirements
• Maintain quality standards for rooms, food, and services

Facility Management

• Oversee maintenance of hotel infrastructure and equipment
• Ensure cleanliness, security, and proper functioning of all facilities

Customer Relationship Management

• Build long-term relationships with repeat clients and corporate customers
• Collect feedback and implement improvement measures

Inventory & Resource Management

• Monitor and approve supply orders
• Ensure proper stock control in housekeeping, kitchen, and bar

Strategic Planning

• Analyze hotel performance and market trends
• Implement policies that improve operational efficiency
• Set goals for growth and service improvements

Required Qualifications

• Bachelor's Degree
• Minimum 5 years of hotel management experience