Health Operations Manager at Afri VA Hub

About the Role

Afri Med Connect (a subsidiary of Afri VA Hub) is seeking a results-driven and detail-oriented Health Operations Manager to oversee and enhance daily operations across healthcare clients and teams. In this role, you will ensure that systems, people, and processes work seamlessly together to deliver exceptional service to our clients. This position offers a great opportunity for career growth.

Key Responsibilities

Operations Management

• Lead day-to-day operations, ensuring that projects and client accounts run efficiently and meet performance standards
• Design, implement, and refine systems and standard operating procedures (SOPs) to streamline processes and ensure consistency
• Coordinate cross-functional activities among teams, clients, and leadership to maintain smooth workflow and communication
• Anticipate and resolve operational challenges quickly to minimize disruptions
• Oversee compliance with internal standards, client expectations, and healthcare data confidentiality regulations (HIPAA or equivalent)

Client Acquisition, Relations & Service Delivery

• Coordinate overseas client acquisition
• Act as the main liaison between Afri Med Connect and healthcare clients, ensuring service excellence and consistent communication
• Conduct client performance reviews, address service concerns, and identify opportunities for operational improvements
• Track client deliverables, satisfaction levels, and service quality metrics
• Collaborate with leadership to develop client retention and service improvement strategies

Ideal Candidate Profile

You are a strong communicator and critical thinker with a passion for improving systems and optimizing workflows within healthcare settings. You will collaborate closely with leadership, client managers, and virtual healthcare professionals to ensure smooth execution and sustainable growth.