Head, Sales/CRM at Oceanic Health Management Limited

About the Role

An established company is recruiting for a Head of Sales and CRM position. This is a leadership role responsible for driving sales strategy, managing the sales team, and overseeing customer relationship management to achieve company revenue goals.

Key Responsibilities

• Supervise the sales team by setting sales targets, quotas, and performance metrics to ensure they create and maintain businesses while meeting and exceeding their targets
• Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals
• Identify and prioritize sales opportunities, target markets, and customer segments based on market analysis, competitive landscape, and business objectives
• Analyze sales data, market trends, and customer feedback to identify opportunities for growth, improvement, and innovation
• Implement sales forecasting and pipeline management processes to accurately predict sales revenues, track sales performance, and identify areas for improvement
• Conduct research to identify new market and customer needs
• Arrange business meetings with existing and prospective clients
• Build long-term relationships with new and existing customers
• Generate new businesses and raise awareness of company products and services
• Maintain quality and productive relationships with clients and address their needs effectively
• Work with management in developing marketing campaigns to support sales strategy
• Adhere to all quality standards and processes for the acquisition of customers and opportunities
• Manage accounts and meet or exceed targeted limits

Required Qualifications

• Minimum of BSc/HND in Business, Marketing, or related courses (Master's degree is a plus)
• Minimum of 7-10 years' experience in HMO industry (mandatory)

Technical Skills

• Strong administrative skills
• Excellent proficiency with Microsoft Office Tools and CRM software packages
• Strong negotiation skills
• Excellent selling and relationship management skills
• Excellent presentation skills
• Knowledge of the National Health Insurance Scheme (NHIS) operations

Managerial Skills

• Ability to multi-task
• Strong problem-solving skills