Head of Operations and Business Intelligence

Position Overview

We are seeking an experienced professional to oversee end-to-end operations, optimize processes, and leverage business intelligence to improve performance, profitability, and compliance in a highly regulated environment. The ideal candidate will combine strong operational leadership with advanced analytical capabilities to support growth, efficiency, and strategic planning.

Location

Egbeda, Lagos, Nigeria

Key Responsibilities

Operations Leadership

• Oversee day-to-day operations across manufacturing, warehousing, logistics, and distribution
• Ensure compliance with GMP, GDP, NAFDAC, and other regulatory standards
• Develop and implement operational policies, procedures, and SOPs
• Drive operational efficiency, productivity, and cost optimization
• Ensure business continuity and risk mitigation across operations

Supply Chain & Distribution Management

• Oversee procurement, inventory management, and distribution operations
• Optimize demand planning, forecasting, and stock availability
• Reduce stock-outs, expiries, and operational losses
• Coordinate with sales and marketing teams to align supply with market demand

Business Intelligence & Data Analytics

• Establish and manage business intelligence frameworks, dashboards, and reporting tools
• Collect, analyze, and interpret operational and commercial data
• Provide actionable insights to support strategic and tactical decisions
• Monitor performance trends, KPIs, and risk indicators

Performance Management & Reporting

• Define and track operational and business performance KPIs
• Prepare periodic performance reports for executive management and the board
• Translate data insights into operational improvements and strategic initiatives
• Drive a performance-driven and data-informed culture

Process Improvement & Digital Transformation

• Lead process improvement initiatives using data-driven methodologies