Head, IS Operations & Service Delivery at MacTay Consulting

Job Summary

Lead and supervise IT infrastructure operations, end-user service delivery, and asset management across JV and affiliate sites, ensuring optimal performance, compliance, and alignment with business goals.

Key Responsibilities

• Provide technical expertise in the design and implementation of IT infrastructure solutions and end-user support services on Windows, Linux, and UNIX platforms
• Provide technical guidance and support to service providers, ensuring that local context and environments, as well as local technical and business requirements are well understood and captured during solution design and deployment
• Participate in the definition and evolution of the IT infrastructure strategy, systems, processes, and roadmaps to ensure they meet both business and local performance goals in line with the Company's IT strategy and Data Governance guidelines
• Assist the IS Shared Services Manager in coordinating the delivery of IT projects in JV assets, ensuring that project plans, schedules, budgets, and objectives are adhered to
• Recommend to the IS Shared Services Manager the resources required to successfully deliver IT projects
• Implement communication strategies to users regarding planned system evolutions and develop and implement necessary change management measures
• Work in close collaboration with service teams to ensure that IT production systems and end-user support services are optimally configured, administered, and aligned to best practices to protect production data and deliver expected business value
• Work with the IS Shared Services Manager in ensuring that IT Service Management processes (Incident, Problem, Service Requests management, etc.) in JV assets are optimally set up and that SLA targets and KPIs are achieved
• Coordinate and manage daily resolution of incidents, service requests, change requests, and problems to ensure minimal downtime to systems

Location

Lagos, Nigeria