Head, General Mechandise

About the Role

Payarena Mall, the digital commerce arm of Unified Payment Services Limited, is seeking an experienced and commercially driven Head of General Merchandise to lead and scale the department. This role is responsible for the strategic direction, vendor portfolio growth, product assortment optimization, and revenue generation across a wide range of non-fashion categories including electronics, home & kitchen, personal care, baby products, office supplies, and more.

The ideal candidate will have deep experience in e-commerce or retail, exceptional leadership capabilities, and a strong commercial mindset to drive growth, profitability, and market competitiveness.

Key Responsibilities

Strategic Leadership & Category Management

• Define and execute the strategic roadmap for the General Merchandise Department, aligned with Payarena Mall's overall vision and growth targets
• Lead category planning, assortment strategy, and pricing initiatives to improve customer experience and drive conversions
• Identify trends and demand patterns to expand and optimize the product offering across key verticals

Vendor & Partner Management

• Acquire, manage, and grow relationships with high-impact vendors, distributors, and brand partners
• Negotiate commercial terms, supplier incentives, exclusivity deals, and strategic campaigns
• Monitor vendor compliance with SLAs on pricing, quality, stock availability, and fulfillment

Revenue & Performance Management

• Drive revenue growth through assortment expansion, product bundling, pricing strategy, and promotions
• Track sales performance, conversion metrics, and customer feedback; use insights to adjust strategy and enhance performance
• Ensure effective execution of merchandising, catalog management, and content optimization

Team Leadership & Collaboration

• Lead and mentor a team of category managers, business development executives, and account managers
• Foster a collaborative culture and drive cross-functional alignment with marketing, operations, and technology teams

Location

Lagos, Nigeria