Head Butler at Uleval Technology

About the Role

We are seeking a motivated Head Butler to manage and lead the butler team, ensuring exceptional, personalized guest experiences. You will oversee daily operations, staff training, scheduling, and coordination with other departments while handling VIP needs, managing budgets, resolving complex guest issues, and upholding luxury service standards for both hospitality venues and private residences.

Key Responsibilities

• Team Leadership & Training: Recruit, train, coach, schedule, and motivate the butler team; set performance goals and conduct regular meetings
• Guest Experience Management: Oversee all guest interactions, from VIP arrivals (arrangements like flowers, amenities) to daily needs, ensuring personalized, discreet, and flawless service
• Operational Oversight: Manage daily operations, implement SOPs, monitor service quality, handle maintenance issues, and coordinate with other departments (Front Office, Housekeeping)
• Problem Solving & Service Recovery: Proactively address guest issues, settle disputes, and implement service recovery plans for complete satisfaction
• Event & Household Management: Plan and organize events, manage budgets, oversee packing and travel arrangements, and handle household logistics including security and supplies
• Anticipate guest needs, manage budgets efficiently, ensure strict confidentiality, prepare for special events, and serve as a role model for discreet, anticipatory, and flawless service delivery

Required Qualifications

• HND or Bachelor's Degree
• 5-10 years of relevant experience in luxury hospitality or butler services

Required Skills & Attributes

• Professionalism and Discretion: Maintain strict confidentiality and privacy standards
• Anticipatory Service: Predict and meet guest needs proactively
• Excellent knowledge of luxury hospitality, wines, etiquette, and cultural sensitivity
• Strong communication, problem-solving, and leadership skills

Location

Lagos, Nigeria