Guest Service Agent

Grand Maridos Hotel

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Description du poste

This position offers a great opportunity for career growth.

Guest Interaction: Greet guests upon arrival, assist with check-in and check-out processes, and ensure a welcoming atmosphere.

Information Provider: Act as a source of information regarding hotel services, local attractions, and dining options, helping guests with recommendations and reservations.

Issue Resolution: Address and resolve guest complaints or issues promptly and effectively to ensure guest satisfaction.

Administrative Duties: Manage reservations, process payments, and maintain accurate financial records of transactions.

Coordination: Work closely with housekeeping, maintenance, and other departments to fulfill guest requests and ensure a seamless experience.

Maintain Standards: Uphold the hotel\'s standards of cleanliness and safety, ensuring that the front desk area is organized and well-stocked with supplies