Offre fiable
Guest Relationship Manager
Chrisvirgy Homes
Abuja, Nigeria
CDI
Publiée il y a 2 mois · Expire dans 3 semaines
Description du poste
This position offers a great opportunity for career growth.
Duties & Responsibilities
- Welcome guests and ensure a positive first impression
- Identify and personally assist VIPs, repeat guests, and special-occasion guests
- Handle guest complaints professionally and ensure effective service recovery
- Monitor online reviews, guest feedback, and satisfaction surveys
- Coordinate with housekeeping, F&B, maintenance, and front office to resolve guest issues
- Maintain accurate guest profiles and preferences in the PMS
- Conduct guest satisfaction calls and lobby interactions
- Train and guide guest relations staff on service standards
- Ensure compliance with hotel brand standards and SOPs
- Prepare guest satisfaction and service quality reports
- Strong interpersonal and communication skills
- Problem-solving and conflict resolution abilities
- Emotional intelligence and empathy
- Attention to detail
- Leadership and coordination skills
- Proficiency in PMS and guest feedback systems
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