GM Operations - Products, SAAS, Enterprise, Technology at Crown Interactive
Crown Interactive
Lagos, Nigeria
CDI
Publiée il y a 1 mois · Expire dans 3 semaines
Description du poste
An exciting opportunity has arisen for a motivated professional.
Job Objective
- Are you driven by the opportunity to shape large-scale digital transformation and lead mission-critical technology operations? Do you have the leadership strength, strategic mindset, and operational excellence required to support complex software platforms powering government and public-sector innovation? At Crown Interactive Ltd, we are seeking a visionary and highly skilled General Manager – Operations to join our executive leadership team.
- In this pivotal role, you will oversee the full spectrum of product operations, enterprise delivery, SaaS platform performance, and technology operations for our rapidly growing digital transformation initiatives. You will ensure seamless product deployments, robust platform scalability, and world-class service delivery across national, multi-ministry digital programs.
- The ideal candidate brings deep experience in technology operations and enterprise delivery, with a strong track record of managing mission-critical platforms and leading cross-functional teams. Having progressed through increasingly senior roles, you will possess a unique blend of business insight, operational rigor, and hands-on understanding of industry practices, standards, and governance frameworks.
- As General Manager – Operations, you will work closely with leaders across product, engineering, delivery, client success, and regulatory teams to ensure all operational outcomes align with national digital initiatives, government requirements, and enterprise-grade compliance expectations. This is a rare opportunity to influence digital transformation at scale and drive operational excellence in a high-impact environment.
- Lead overall operations strategy, planning, and execution for all digital transformation programs.
- Translate business goals into execution plans for product operations, SaaS service delivery, and enterprise program management.
- Drive operational scalability, standardization, and performance across multi-ministry deployments.
- Establish governance frameworks to ensure compliance with government regulations, security requirements, and SLAs.
- Oversee product lifecycle operations including release management, platform readiness, version control, and change management.
- Ensure the SaaS platform meets availability, performance, cybersecurity, and data protection benchmarks mandated by government entities.
- Coordinate with engineering for high-availability design, reliability engineering (SRE), DevOps, and cloud operations.
- Drive continuous improvement using metrics such as uptime, latency, incident response, and dep...
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