Front Office Manager at Domeo Resources International (DRI)

About the Role

A dynamic team is expanding and looking for the right talent. The Front Office Manager ensures exceptional guest experiences through world-class service delivery, operational excellence, and refined hospitality standards. This role oversees all front-of-house functions, including guest reception, concierge services, lobby management, staff coordination, and guest satisfaction. The position plays a pivotal role in maintaining the luxury brand's reputation for elegance, efficiency, and personalised service.

Direct Reports

• Receptionist
• Guest Relations Officers
• Concierge
• Bell/Porter Staff
• Front Office Supervisor

Guest Experience & Service Management

• Ensure every guest is welcomed with warmth, professionalism, and an elevated sense of luxury
• Oversee check-in, check-out, VIP handling, and guest relations to guarantee seamless experiences
• Monitor guest satisfaction scores and implement service improvement initiatives

Front Office Operations Management

• Coordinate concierge services, including transportation, reservations, and guest requests
• Oversee special arrangements for VIPs, dignitaries, and high-profile guests

Team Leadership & Staff Development

• Lead, train, and mentor all front-office staff to uphold luxury hospitality standards
• Manage staff scheduling, performance evaluations, and grooming compliance
• Foster a culture of professionalism, accountability, and exceptional service

Administrative Responsibilities

• Review daily revenue reports, room occupancy data, and front-office transactions
• Ensure accurate billing, cash handling, and financial reconciliation
• Maintain records, operational logs, and guest feedback reports

Facilities, Ambience & Safety Compliance

• Oversee the presentation and functionality of the lobby and reception areas
• Coordinate with housekeeping, engineering, and security for timely issue resolution
• Ensure compliance with hygiene and health standards