Front Office Executive at Infinity Tyres Limited

About the Position

Infinity Tyres Limited is seeking a qualified Front Office Executive to join our team in Lagos. This role is central to delivering exceptional customer service and supporting daily store operations across multiple functions.

Key Responsibilities

Customer Service (20% of workload)

• Greet and welcome customers with professionalism and a friendly demeanor
• Answer customer inquiries and provide information on products, services, and pricing
• Handle customer complaints or concerns, ensuring timely resolution
• Recommend tyres, batteries, lubricants, or other products based on customer needs
• Assist customers in selecting products and services that meet their requirements

Over-the-Counter (OTC) Sales (25% of workload)

• Conduct over-the-counter sales for walk-in customers (tyres, batteries, lubricants, and automotive products)
• Handle cash and electronic payments, issue receipts, and ensure accurate transactions
• Provide product details and upsell additional products (e.g., tyre detailing products, lubricants)

Data Entry & Documentation (20% of workload)

• Maintain accurate customer records, warranty registrations, and transaction details in the CRM system
• Ensure proper documentation of customer interactions, sales, and inventory
• Process and maintain daily, weekly, and monthly reports of sales and inventory

Administrative Support (10% of workload)

• Manage front desk operations: answer phone calls, emails, and in-person inquiries
• Process customer payments, record transactions, and ensure accuracy in documentation
• Assist with customer appointments for services (installation, maintenance, etc.)

Sales & Inventory Support (10% of workload)

• Assist in managing inventory levels for tyres, batteries, and other products
• Monitor stock levels and inform customers about product availability
• Ensure promotional materials and product displays are up to date

General Store Operations (15% of workload)

• Keep the front office area neat, clean, and organized
• Assist the store manager with general administrative and operational tasks

Job Details

Job Code: ITL-FOE-001

Location: Lagos, Nigeria