Front Desk Officer / Clinic Manager at Cypresshill Hospital

About the Role

A dynamic team is expanding and looking for the right talent to join our healthcare facility. As a Front Desk Officer / Clinic Manager, you will be the first point of contact for patients and visitors, playing a crucial role in creating a welcoming and organized environment while supporting clinical operations.

Key Responsibilities

• Welcome patients and visitors, answer telephone inquiries, and respond to general requests
• Schedule appointments and ensure they remain on schedule
• Assist patients with completing necessary forms and documentation
• Maintain a clean, calm, and professional reception area
• Process billing and payments using medical software systems
• Manage faxing, scanning, filing, and mailing of documentation
• Provide emotional support to distressed patients, including resolving appointment issues and offering reassurance during stressful situations and emergencies
• Perform work area sterilization and cleaning to maintain clinical standards
• Monitor inventory and order stationery and clinical supplies as needed
• Book and organize staff and doctor meetings
• Maintain strict confidentiality of all patient information
• Liaise with other medical departments such as radiology, medical specialists, and psychology services with professionalism and discretion

Requirements

• Minimum of National Diploma in Health Information Management
• At least 2 years of working experience in a hospital setting
• Working knowledge of QuickBooks and ERP systems (advantageous)

Required Skills

• Computer literacy
• Time management
• Organization
• Attention to detail
• Quality focus
• Professionalism
• Productivity
• Deadline-oriented approach
• Skillful communication
• Strong reporting skills