Front Desk Officer at Ntel

About the Role

An established company is recruiting for a Front Desk Officer to join their team. This role is central to creating a professional and welcoming first impression for all visitors and callers.

Key Responsibilities

• Welcome and register visitors professionally and notify relevant staff of visitor arrival
• Sign in visitors using the log book/tags provided
• Contact relevant company personnel to ensure visitors are attended to
• Answer and direct incoming calls promptly and courteously
• Keep visitors informed at all times of delays or changes to arrangements
• Provide any other assistance required in a willing, pleasant, and professional manner
• Deal with difficult situations in an assertive and friendly manner
• Ensure the reception area is clean, organized, and welcoming at all times
• Receive, log, and sign incoming mail and distribute within the hour
• Source and provide relevant information to callers as appropriate
• Monitor visitor access and ensure compliance with company security protocols

Educational Requirements

• HND or BSc in any discipline, preferably in Social Sciences
• Minimum of 2 years of experience as a Receptionist or in Customer Service

Required Competencies

Knowledge:

• Excellent telephone etiquette

Skills:

• Good communication skills
• Excellent interpersonal skills
• Organization skills
• Switchboard operation
• Customer service expertise
• Report writing skills

Behaviours:

• High integrity
• Diligence
• Consistency
• Resilience