Front Desk Officer at Elizabeth Maddeux

Role Summary

We are seeking a Front Desk Officer to serve as the first point of contact for customers, manage front-office operations, and provide administrative and clerical support across the organization.

The ideal candidate should be well-presented, customer-oriented, and highly organized, with excellent communication skills and a friendly disposition. This role requires a proactive individual who can handle customer interactions with professionalism, manage inquiries efficiently, and support smooth day-to-day office operations.

Key Responsibilities

• Welcome and attend to customers and visitors in a courteous and professional manner
• Handle phone calls, emails, and other inquiries while directing them to appropriate departments
• Maintain a clean, organized, and professional front office environment
• Provide information about products, promotions, and services to walk-in customers
• Manage appointments, schedules, and visitor logs
• Receive, sort, and distribute incoming mail and deliveries
• Maintain records and files related to front desk and administrative activities
• Support general office administration and assist other departments as needed
• Ensure customer satisfaction by providing timely and accurate information

Requirements and Qualifications

• HND or B.Sc. in Business Administration, Mass Communication, or a related discipline
• 2 to 3 years of relevant experience in a front desk, customer service, or administrative role (preferably in a retail environment)
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office tools (Word, Excel, Outlook)
• Strong interpersonal and multitasking abilities
• Smart appearance, professional demeanor, and excellent customer service attitude
• Ability to work under pressure and manage multiple priorities efficiently
• Female candidates are preferred for this role to support gender balance