Front Desk Customer Service Officer

Position Overview

The Customer Experience and Service Officer serves as the first point of contact for clients and visitors. This role is responsible for delivering excellent customer service, managing front-desk operations, handling customer inquiries, and ensuring a professional brand image for the company. The officer will also support basic administrative and customer support functions in a fast-paced ICT environment.

Key Responsibilities

Front Desk & Client Relations

• Serve as the first point of contact for walk-in clients, visitors, and partners
• Welcome and attend to customers courteously and professionally
• Direct visitors to the appropriate departments or personnel
• Maintain a clean, organized, and professional front desk environment

Customer Service & Support

• Respond to customer inquiries via phone calls, emails, and in-person visits
• Log customer complaints, requests, and feedback accurately
• Escalate technical or service issues to the appropriate internal teams
• Follow up with customers to ensure issues are resolved satisfactorily
• Maintain customer service records and interaction logs

Administrative Support

• Manage incoming and outgoing correspondence
• Schedule appointments and manage meeting calendars
• Maintain front office documentation and filing systems
• Support basic data entry and reporting tasks
• Assist with office coordination and customer communications

Brand & Image Management

• Represent the company's brand values and professionalism at all times
• Ensure customers have a positive first impression of the company
• Communicate clearly and confidently about company products and services

Required Qualifications

• Minimum of OND/HND/BSc in Business Administration, Mass Communication, Marketing, or related discipline
• Minimum of 3 years proven experience in a customer service or front desk role (preferably in an ICT environment)