Field Collection Manager

Position Overview

Flexi Microfinance Bank (Flexi MFB) is seeking a reliable and self-driven Field Collection Manager to support its Customer Finance & Recovery operations. The ideal candidate will be responsible for on-site follow-ups with customers who have outstanding balances on credit-enabled services within the Flexi MFB ecosystem.

This role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Key Responsibilities

• Manage a team of field collection agents
• Conduct on-site visits to customers with overdue balances to recover outstanding installments
• Discuss repayment challenges and negotiate feasible repayment arrangements
• Verify customer information and update repayment status in the system
• Retrieve devices or collateral from defaulted customers following company procedures
• Maintain good relationships with local police authorities for long-overdue or fraudulent cases
• Report field activities, collection progress, and suspected fraud to the supervisor
• Work with Risk Control and Customer Service teams to improve repayment rates
• Maintain professionalism and protect the company's image during field operations

Requirements

• OND, HND, or B.Sc in any related field
• Experience in field collections, recovery, or field operations (advantageous)
• Strong communication, negotiation, and interpersonal skills
• Familiarity with assigned routes and willingness to relocate across locations
• Ability to meet targets and work with minimal supervision
• Discipline, integrity, and ability to handle sensitive situations professionally