Field Collection Agent

Position Overview

Flexi Microfinance Bank is recruiting reliable and self-driven Field Collection Agents to support its Customer Finance & Recovery operations. The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem. The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Location

Ifo, Ota - Ogun State, Nigeria

Key Responsibilities

• Conduct on-site visits to users with overdue balances to recover outstanding installments
• Discuss repayment challenges and negotiate feasible repayment arrangements
• Verify customer information and update repayment status in the system
• Retrieve devices or collateral from defaulted users following company procedures
• Maintain good relationships with local police authorities for long-overdue or fraudulent cases
• Report field activities, collection progress, and suspected fraud to the supervisor
• Work with Risk Control and Customer Service teams to improve repayment rates
• Maintain professionalism and protect the company's image during field operations

Requirements

• OND / HND / B.Sc in any related field
• Experience in field collections, recovery, or field operations (advantageous)
• Strong communication, negotiation, and interpersonal skills
• Familiarity with assigned routes and willingness to move across locations
• Ability to meet targets and work with minimal supervision
• Discipline, integrity, and ability to handle sensitive situations professionally