Facility/Operations Officer

About the Role

This position offers a great opportunity for career growth. The Operations Officer ensures that the organisation operates seamlessly, offering world-class guest experiences through excellence in service, environment, and logistics. This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance—all critical to maintaining the organization's elite standards.

Reporting Structure

Reports to: Operations Manager

Direct Reports: Guest-Service Staff and Support Assistants

Key Responsibilities

Guest Experience & Service Management

• Welcome and attend to guests with warmth, courtesy, and high professionalism
• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction

Facilities & Ambience Maintenance

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment
• Coordinate with maintenance staff to promptly address any functional or cleanliness issues

Logistics & Supplies Coordination

• Manage supplies of various materials, including consumables
• Track inventory and coordinate timely re-stocking with vendors

Team Supervision & Scheduling

• Support the team through scheduling, performance monitoring, and on-the-job training
• Ensure staff are properly briefed, professionally dressed, and punctual

Administrative & Operational Support

• Process daily logs, guest counts, and feedback; compile operational reports
• Assist in organising special events or VIP visit setups as required

Health, Safety & Compliance

• Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards
• Conduct regular checks and maintain necessary documentation for compliance records

Required Qualifications

Education & Certifications

• Bachelor's degree in Business Administration or a related field

Experience

• Minimum of 2 years of experience in operations