Facility / Operations Officer at Domeo Resources International (DRI)

Main Function

The Facility & Operations Officer ensures that the organization operates seamlessly, delivering world-class guest experiences through excellence in service, environment, and logistics. This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance—all critical to maintaining the organization's elite standards.

Role Responsibilities

Guest Experience & Service Management

• Welcome and attend to guests with warmth, courtesy, and high professionalism
• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction

Facilities & Ambience Maintenance

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment
• Coordinate with maintenance staff to promptly address any functional or cleanliness issues

Logistics & Supplies Coordination

• Manage supplies of various materials, including consumables
• Track inventory and coordinate timely restocking with vendors

Team Supervision & Scheduling

• Support the team through scheduling, performance monitoring, and on-the-job training
• Ensure staff are properly briefed, professionally dressed, and punctual

Administrative & Operational Support

• Process daily logs, guest counts, and feedback; compile operational reports
• Assist in organizing special events or VIP visit setups as required

Health, Safety & Compliance

• Enforce hygiene and safety protocols, ensuring the organization complies with health and regulatory standards
• Conduct regular checks and maintain necessary documentation for compliance records

Qualifications and Requirements

Education

• Bachelor's degree in Business Administration or a related field

Experience

• Minimum of 2 years of experience in operations management in the hospitality sector
• Prior experience in VIP service or executive customer service