Experience Travel Manager / Admission Officer at Light Heights Global Services Limited

About the Role

We are seeking an experienced Travel Manager and Team Lead to oversee our Europe, UK, and Canada operations. This position is ideal for a results-driven professional with a proven track record in the travel industry who can lead teams of travel counselors and deliver exceptional client experiences.

Key Responsibilities

• Engage clients to understand their travel preferences, budget, and purpose of travel
• Provide expert guidance on destinations, routes, travel packages, and visa requirements
• Plan and coordinate comprehensive travel itineraries for clients
• Provide accurate information on visa application procedures and requirements
• Assist clients in gathering, completing, and submitting supporting documentation
• Maintain strong client relationships through consistent follow-up and excellent customer service
• Address inquiries, resolve complaints, and provide after-travel support
• Manage and lead a team of travel counselors to achieve departmental goals
• Work closely with colleagues to ensure seamless operations
• Uphold organizational standards, ethics, and customer service principles

Required Qualifications

• B.Sc. or HND in a relevant field
• Minimum of 3 years proven experience in the travel industry (not as a ticketing officer)
• Proven experience as a travel manager
• Demonstrated ability to manage and motivate a team to achieve set goals
• Strong knowledge of travel booking systems and industry practices
• Excellent communication, negotiation, and organizational skills
• Attention to detail and strong problem-solving abilities

Location

Lagos, Nigeria