Entry-Level Network Support Engineer at Swift Networks

About the Role

We are seeking a sharp, analytical, and eager-to-learn Entry-Level Network Support Engineer. This role is the foundation of our network operations, providing first-line support and ensuring the stability and performance of our clients' network infrastructures. The ideal candidate must be a recent graduate with a strong academic record, a passion for technology, and a desire to build a career in the field of networking.

Key Qualifications & Mandatory Requirements

• Academic Excellence: A minimum of a Second Class Upper (2:1) Bachelor's degree in Computer Engineering, Electrical/Electronics Engineering, Computer Science, Information Technology, or a directly related field
• Geographical Requirement: Must currently reside within the Lekki Axis (Lekki Phase 1, Phase 2, Victoria Garden City (VGC), Ajah, Sangotedo, Lakowe, or immediate environs). This is mandatory to ensure timely response for on-site support requirements
• Technical Foundation: A solid theoretical understanding of networking fundamentals from your degree program

Preferred Certifications

Any of the following certifications, or demonstrable progress towards them, is a significant advantage:

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Juniper Networks Certified Associate (JNCIA-Junos)

Key Responsibilities

• Provide first-level technical support for network-related incidents and service requests via phone, email, and ticketing system
• Perform basic network monitoring, proactively identifying and escalating potential issues
• Assist with the configuration, installation, and maintenance of network equipment, including routers, switches, firewalls, and wireless access points
• Troubleshoot and resolve basic network connectivity issues for end-users (wired and wireless)
• Document network problems and their resolutions in the knowledge base
• Work closely with senior network engineers on projects and complex problem resolution
• Perform routine network maintenance tasks