Entrepreneurial Empowerment Center (EEC) & Loyalty Program Planner at Springrock Group

About the Role

This position offers a great opportunity for career growth, combining program management, community engagement, and loyalty program administration.

Key Responsibilities

• Plan, organize, and execute masterclasses, workshops, webinars, and seminars for the merchant community
• Manage the organization's loyalty program, ensuring member satisfaction, retention, and growth
• Promote products, services, and features to merchants and prospective partners
• Collaborate with finance and business development teams to deliver financial solutions and interventions
• Coordinate events, manage budgets, and engage with vendors and service providers
• Drive awareness and utilization of the EEC and Loyalty Program to strengthen merchant success

Requirements

• Experience in customer service, education, or a related role
• Strong planning, organizational, and event management skills
• Proficiency in Microsoft Office and CRM/customer service software
• Excellent communication, negotiation, and interpersonal skills
• Self-motivated, analytical, and results-driven with a passion for service delivery