Elevator Maintenance Supervisor at JMG

Position Summary

The Elevator Maintenance Supervisor is a critical leadership role responsible for overseeing the preventive maintenance, repair, and 24/7 emergency response of a portfolio of elevator and escalator units. This individual will ensure that all work is performed in strict compliance with JMG's quality standards, manufacturer specifications, and all applicable health and safety regulations. The ideal candidate is a proactive problem-solver with excellent technical, managerial, and customer service skills.

Key Responsibilities

Team Leadership & Management

• Supervise, schedule, and coordinate the daily activities of a team of elevator maintenance technicians
• Conduct regular performance reviews, provide coaching, mentorship, and identify training needs for team members
• Foster a positive, safety-first, and high-performance team culture
• Manage technician workloads and on-call rotations for emergency services

Operational Excellence

• Plan, assign, and monitor all preventive maintenance tasks to ensure they are completed on schedule and to the highest standard
• Oversee and technically assist with complex troubleshooting, repairs, and modernization projects
• Conduct quality assurance audits of completed work and site safety conditions
• Ensure optimal inventory levels of critical spare parts and tools

Safety & Compliance

• Enforce and promote a "zero-incident" safety culture, ensuring strict adherence to JMG and OSHA-equivalent safety policies
• Ensure all maintenance and repair activities comply with local regulatory codes and manufacturer guidelines
• Lead accident and incident investigations and implement corrective actions
• Maintain and update all required safety documentation and service reports

Client & Stakeholder Management

• Serve as the primary technical point of contact for key clients, building managers, and property owners
• Proactively communicate with stakeholders regarding maintenance schedules, project updates, and service quality