Educational Consultant at Brint School

Role Overview

The Educational Consultant plays a key role in ensuring every learner's academic journey is smooth, engaging, and results-driven.

You will act as the link between parents, learners, and tutors — ensuring classes run effectively, concerns are resolved promptly, and every family receives an excellent standard of service.

This role demands a strong mix of communication skills, attention to detail, empathy, and academic coordination.

Key Responsibilities

• Supervise and monitor ongoing classes to ensure teaching quality and consistency
• Handle parent communications and escalations with professionalism and empathy
• Conduct learner follow-ups and satisfaction checks to maintain a premium experience
• Collaborate with Tutor Success Managers to address performance issues or learner-tutor mismatches
• Maintain accurate records of reports, surveys, and feedback in the internal system
• Prepare weekly class performance summaries for management review
• Support the onboarding of new learners — ensuring they are placed with the right tutors based on assessments and learning goals
• Recommend curriculum adjustments or learning support where needed
• Contribute ideas to improve learner retention, satisfaction, and academic growth

Qualifications

• Bachelor's Degree in Education, Psychology, Communication, or a related field
• 2 - 4 years of experience in education consulting, academic coordination, or school operations (virtual or physical)
• Strong communication and problem-solving skills
• Empathy and professionalism in dealing with parents and learners
• Ability to multitask and work under pressure in a fast-growing environment
• Tech-savvy with proficiency in Google Workspace, WhatsApp Business, CRM, and dashboard tools

What We Offer

• Competitive salary based on experience
• Growth opportunities within a global-facing educational organization