Duty Manager (Immediate Resumption) at Class Suites Hotels & Apartments

Class Suites Hotels & Apartments

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Description du poste

An established company is recruiting for the following position. Responsibilities

Guest Experience: Act as the main point of contact for guest complaints, offering empathetic solutions and ensuring prompt follow-up.

Operations Management: Oversee daily hotel functioning, ensuring all areas (lobby, public spaces, guest rooms) meet standards and assisting departments as needed.

Staff Supervision: Lead, motivate, and support teams (Front Office, Housekeeping, F&B), ensuring proper staffing, training, and adherence to procedures.

Security & Safety: Implement and enforce safety protocols and manage crisis situations.

Communication & Reporting: Coordinate with all departments for smooth operations and report to senior management.

Financials: Handle administrative tasks, financial checks, and potentially assist with budgeting/revenue enhancement.

Requirements

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