Deputy Experience Lead (Unconventional School) at Stresert Services Limited

About the Organisation

Our client is an unconventional school designed to attract, develop, and produce a new generation of political leaders who will listen and serve citizens who know their rights. The organisation's foundation is built upon the 3 C's – Character, Capacity, and Competence. These three pillars form the essence of the vision, mission, and values, shaping individuals into visionary leaders who create lasting change.

Position Overview

The Deputy Experience Lead will support the Experience Lead in delivering exceptional experiences for students, faculty, and stakeholders. This role involves overseeing operational efficiency across the spectrum of the school's activities and providing support to the senior leadership team in achieving programmatic goals.

Key Responsibilities

Operational Management

• Assist in overseeing day-to-day administrative operations
• Support logistics for all in-person and virtual classes, events, and programmes
• Help develop and maintain standard operating procedures (SOPs) for efficient programme delivery
• Collaborate on strategic plans, budgets, and work plans with relevant units and teams
• Aid the Experience Lead and Senior leadership team in operational planning and execution of strategic priorities

Experience Design and Delivery

• Support the design and implementation of strategies to enhance the student experience
• Act as a secondary liaison between students, faculty, and administrative teams
• Assist in coordinating orientation programmes, graduation ceremonies, and other key touchpoints in the student lifecycle
• Support the Experience Lead and Senior leadership in designing and executing impactful programmes and events

Stakeholder Engagement

• Foster strong relationships with students, faculty, alumni, and external partners
• Support stakeholder engagement initiatives

Reporting Structure

Reports to: Experience Lead

Reference Number: DEL-25SP