Customer Support Officer (Technical) at Zeedlabs System Limited

About the Role

We're looking for a proactive and customer-focused Customer Support Officer to join our team. The ideal candidate is tech-savvy, detail-oriented, and passionate about helping customers resolve issues quickly and efficiently.

Responsibilities

• Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution
• Troubleshoot technical issues and escalate complex cases to the tech team
• Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently
• Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications
• Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and adherence to service standards
• Participate in meetings and collaborate with cross-functional teams to support customer education
• Manage social media platforms, respond to inquiries, and create simple content including posts, updates, and announcements that support customer communication

Requirements

• HND or B.Sc qualification
• 2–3 years' experience in technical customer support or fintech support
• Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets
• Excellent communication and strong analytical skills
• Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams

Location

Lagos, Nigeria