Customer Service Representative at Naji Realties

Job Summary

Naji Realties seeks a highly skilled and enthusiastic Customer Care Officer to join our hospitality team. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide personalized support and recommendations to guests
• Coordinate with other departments to ensure seamless service delivery
• Resolve guest complaints and issues in a fair, prompt, and professional manner
• Maintain a clean and organized front desk area
• Participate in training and coaching to enhance customer service skills

Requirements

• Bachelor's Degree in Social Sciences or equivalent
• Minimum of 2 years of customer service experience, preferably in the hospitality industry
• Must reside in Abuja, preferably around Utako
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends