Customer Service Representative at Mopheth Group

Job Overview

We are seeking an experienced and customer-focused Customer Service Representative to join our retail team. The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.

The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

Key Responsibilities

• Greet customers warmly and ensure they feel welcome
• Attend to customer inquiries, complaints, and requests promptly and professionally
• Provide accurate information on products, prices, and promotions
• Handle returns, exchanges, and refunds in accordance with company policy
• Maintain records of customer interactions and transactions
• Communicate effectively with other departments (sales, cashier, store operations) to resolve issues
• Ensure the customer service area is tidy, organized, and presentable at all times
• Assist in upselling or cross-selling products when necessary
• Monitor customer satisfaction and provide feedback to management
• Support store operations as needed during peak hours

Qualifications and Requirements

• Minimum OND/HND/B.Sc degree in any related field
• Minimum 1-3 years' experience in a retail or supermarket customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office tools and POS systems
• Friendly, patient, and approachable personality
• Ability to multitask and work under pressure
• Must reside within or around Lekki/Victoria Island