Customer Service Representative at Hotel Capitol

Job Summary

Hotel Capitol seeks a dedicated Customer Service Representative to attend to guests and customers with professionalism and excellence. This role is responsible for handling inquiries, resolving complaints, and ensuring a consistently positive customer experience. The position requires excellent communication skills, a customer-focused attitude, and a commitment to service quality.

Key Responsibilities

• Welcome guests and customers politely and provide accurate information about hotel services
• Handle customer inquiries, requests, and complaints professionally and promptly
• Maintain a positive, helpful, and respectful attitude with all interactions
• Ensure customer satisfaction and follow up on unresolved issues
• Maintain proper records of customer interactions and transactions
• Work closely with other departments to resolve customer concerns efficiently
• Adhere strictly to company policies, procedures, and service standards
• Handle telephone calls, messages, and walk-in customers with efficiency and courtesy
• Maintain a clean and professional front office or service area

Requirements

• Minimum qualification: OND, HND, or B.Sc in any relevant field
• 1–3 years of experience in customer service (hotel, retail, or service industry preferred)
• Excellent verbal and written communication skills
• Polite, patient, and customer-oriented demeanor
• Ability to work under pressure and handle difficult customers calmly
• Well-groomed and professional appearance at all times
• Basic computer skills (Microsoft Word, Excel, email)
• Honest, reliable, and punctual
• Willingness to work shifts, weekends, and public holidays

Key Skills & Competencies

• Strong interpersonal skills
• Problem-solving ability
• Attention to detail
• Teamwork
• Time management