Customer Service Representative at GUO Transport Company Limited

About This Role

This position offers a great opportunity for career growth in a dynamic logistics environment. You will be the first point of contact for our customers, managing parcel services and ensuring exceptional service delivery at our station.

Key Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner
• Provide information about logistics services, pricing, and delivery options
• Answer customer inquiries about parcel registration, collection, and general logistics processes
• Register parcels into the system with accuracy, ensuring correct customer details, parcel specifications, and delivery instructions
• Verify customer identification and collect necessary information for the registration process
• Facilitate smooth and secure parcel collection by verifying customer details and providing the correct parcels
• Ensure adherence to parcel release protocols and document any deviations
• Address and resolve customer concerns, issues, or complaints promptly and professionally
• Collaborate with other units to resolve issues and provide feedback to improve service quality
• Handle cash transactions accurately, issue receipts securely, and maintain an organized cash register
• Adhere to company policies and procedures related to financial transactions
• Assist in managing station logistics, including organizing parcels for dispatch
• Stay informed about updates in logistics processes and share relevant information with the team

Required Qualifications

• HND qualification or BSc Degree
• 1–3 years of work experience

Required Skills & Attributes

• Excellent communication skills
• Self-control and emotional intelligence
• Strong attention to detail
• Empathy and customer orientation
• Proficient computer skills
• Good email etiquette
• Ability to work effectively in a team environment
• Ability to adapt and respond professionally to different customer types

Location

Lagos, Nigeria