Customer Service Representative at Fadac Resources

About the Role

Fadac Resources, Nigeria's leading full-service print and copy center, is seeking a Customer Service Representative to serve as the first point of contact for customers. This role is essential to delivering professional assistance, resolving inquiries, and ensuring a seamless service experience. You will focus on delivering exceptional customer satisfaction through effective communication, prompt issue resolution, and adherence to company service standards.

Key Responsibilities

• Welcome and attend to walk-in customers courteously and professionally
• Provide accurate information on company products, services, and policies
• Handle customer inquiries, complaints, and requests efficiently
• Process transactions, payments, and service orders where applicable
• Maintain up-to-date customer records and documentation
• Escalate unresolved or complex issues to the appropriate supervisor or department
• Ensure the front desk or service area is clean, organized, and customer-friendly
• Promote company offerings and ensure customers have a positive service experience
• Collect and relay customer feedback to improve service quality
• Adhere to company policies, procedures, and operational standards

Required Qualifications

• First Degree in Business Administration, Marketing, or related field
• Minimum 3 years proven experience in customer service, retail, hospitality, or front desk operations
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Office and basic knowledge of CRM or POS systems
• Neat appearance, courteous disposition, and positive attitude
• Ability to multitask, prioritize, and work effectively under pressure
• Demonstrated professionalism in all interactions

Location

Lagos, Nigeria