Offre fiable

Customer Service Representative

Verstand Resources Limited

Lagos, Nigeria CDI

Publiée il y a 2 mois · Expire dans 3 semaines

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Description du poste

This vacancy presents a chance to join a leading organization. Position Overview:
  • Our client, a renowned food vendor is seeking a friendly and customer-focused Customer Service Representative to join their team.
  • As a Customer Service Rep, you will interact with customers, ensuring they have a positive experience.
Key Responsibilities:
  • Handle customer inquiries via phone, WhatsApp, email, or in-person.
  • Assist customers with placing, tracking, or modifying food orders.
  • Resolve customer complaints swiftly and professionally.
  • Promote products by suggesting popular food items.
  • Maintain records of customer interactions and feedback in the CRM.
  • Collaborate with kitchen and delivery teams for smooth operations.
  • Provide feedback to help improve services.
Requirements:
  • Minimum of an HND / BSc Degree in related fields (Customer Service, Hospitality, etc.)
  • At least 1 year of customer service experience.
  • Experience using CRM systems.
  • Excellent communication and interpersonal skills.
  • Customer-centric mindset.
  • Problem-solving abilities.
  • Basic tech skills (handling POS, WhatsApp Business, etc.).

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