Customer Service Personnel at Domeo Resources International (DRI)

Job Summary

The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience. The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times. This position offers excellent opportunities for career growth.

Key Responsibilities

• Attend to customer inquiries via phone calls, messages, emails, and in-person visits
• Provide timely and accurate information about products and services
• Resolve customer complaints with professionalism and escalate issues when necessary
• Manage and update customer records and reports
• Maintain a clean and organized customer service desk
• Follow up with customers to ensure satisfaction
• Support other departments when customer-related issues arise
• Ensure excellent service delivery that promotes customer retention

Requirements

• OND/NCE/HND/BSc in any relevant field
• Proven experience in customer service or a similar role (advantageous)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize, and work under pressure
• Proficiency in basic computer applications (MS Word, Excel, email)
• Friendly, patient, and professional attitude

Additional Skills

• Ability to work well in a team
• Strong customer-focused mindset
• Good organizational and time-management skills