Customer Service Officer at Firewood Rice Nigeria

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Service Officer.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Provide menus, explain daily specials, and answer questions about food and beverages
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery
• Monitor guests' dining experience to ensure satisfaction and encourage feedback
• Handle customer complaints and resolve issues promptly and effectively
• Maintain up-to-date knowledge of company products and services
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement
• Work closely with sales, marketing, and production teams to ensure customer satisfaction
• Coordinate with logistics and warehouse teams to address order and delivery issues
• Communicate special requests or dietary requirements to kitchen staff promptly
• Assist in training new front-of-house staff on customer service standards
• Stay updated on industry trends and best practices in customer service

Requirements

• B.Sc or HND from reputable institution
• Minimum of 2 years experience
• Excellent verbal and written communication skills
• Critical thinking and customer-centric mindset
• Experience working in a hospitality environment (preferred)
• Proximity to Ikoyi location is key

Compensation

N80,000 - N110,000 per month