Customer Service Officer at Dunn & Braxton

Job Summary

A reputable organization is seeking a dedicated Customer Service Officer to manage customer queries and complaints. The ideal candidate will be responsible for processing orders, modifications, and escalating complaints across multiple communication channels while maintaining a professional and empathetic approach to customer interactions.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries through various channels
• Attend to inbound and outbound correspondence
• Acknowledge and resolve customer complaints effectively
• Demonstrate comprehensive product knowledge to answer customer questions accurately
• Process orders, forms, applications, and requests
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support
• Complete assigned administrative tasks

Key Requirements

• Good First Degree in any relevant field
• Minimum of 2 years' cognate experience as a Customer Service Representative or in a similar role within the financial industry
• Proficiency in Microsoft Office
• Customer orientation with ability to adapt and respond to different types of personalities
• Ability to prioritize and manage time effectively
• Excellent written and verbal communication skills
• Strong teamwork skills
• Ability to work with minimal supervision and attention to detail
• Ability to remain calm when customers are frustrated
• Proficiency with computer systems