Customer Service Officer

About the Role

We are seeking a friendly and customer-focused Customer Service Officer to join Iknorbert Communications Limited. The Customer Service Officer will be responsible for providing exceptional service to our customers, addressing inquiries and concerns, and ensuring customer satisfaction through effective communication and problem-solving.

Key Responsibilities

• Provide exceptional customer service through phone, email, and online channels
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible
• Follow established protocols and procedures for handling customer interactions
• Accurately document customer interactions and maintain detailed records
• Identify and escalate complex issues or complaints to the appropriate team
• Proactively seek feedback from customers to identify areas for improvement
• Stay up-to-date on company policies, products, and services
• Adapt to changing customer needs and situations with a positive and professional attitude
• Work effectively within a team environment to achieve customer service goals
• Maintain a positive and professional demeanour even in challenging situations
• Participate in ongoing training and development to enhance customer service skills
• Contribute to a positive and supportive work environment for colleagues

Requirements and Qualifications

• B.Sc./HND/OND/NCE in a relevant discipline
• Minimum of 3 years of experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize effectively
• Strong computer literacy skills
• Ability to learn new information quickly
• Positive and professional demeanour
• Proximity to Ikeja is an added advantage