Customer Service Officer

Position Overview

We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints. The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization's standards and values. This position offers a great opportunity for career growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person professionally and promptly
• Handle and resolve customer complaints in line with company policies
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers clearly and accurately
• Follow up on customer requests to ensure timely resolution
• Escalate complex issues to the appropriate department when necessary
• Maintain a positive and professional company image at all times
• Support front-desk or service operations where required
• Meet individual and team performance targets

Requirements & Qualifications

• HND/BSc in Business Administration, Marketing, or related field
• Minimum of 2–4 years of experience in a customer service or related role
• Strong verbal and written communication skills
• Good interpersonal and problem-solving abilities
• Proficiency in Microsoft Office and basic CRM tools
• Ability to work under pressure and handle difficult situations calmly

Skills & Competencies

• Customer-focused mindset
• Active listening and empathy
• Conflict resolution skills
• Attention to detail
• Time management and reliability