Customer Service Executive (CSE) at United Nigeria Airlines

Job Summary

The Customer Service Executive is responsible for ticketing, reservations, check-in, boarding, and baggage services. This position reports to the Station Manager and offers a great opportunity for career growth within United Nigeria Airlines Ltd.

Key Responsibilities

• Manage ticketing and reservations, ensuring all payments are collected in cash or by credit card before ticket issuance
• Enforce strict adherence to all ticketing time limit requirements
• Maintain current knowledge of flight schedules, flight times, and fares
• Ensure all necessary tools and materials for reservation, ticketing, check-in, and boarding are available and ready before duty commences
• Maintain adequate supply of receipts, tickets, and ticket jackets; request timely replenishment from supervisor as needed
• Ensure daily flight program information is readily available
• Execute check-in, sales, and boarding of passengers in accordance with United Nigeria Airlines Standard Operating Procedures
• Reconcile sales and excess baggage charges at the end of daily operations
• Verify that passengers hold valid tickets and valid identification before check-in and boarding
• Generate passenger manifests and ensure they accompany the flight
• Perform other duties as assigned by the supervisor

Required Qualifications

• HND or Bachelor's degree in any discipline
• Minimum of one (1) year experience in a relevant field

Required Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong sales and customer service abilities
• Excellent organizational skills and attention to detail
• Ability to work extended hours and manage multiple tasks simultaneously

Additional Information

A higher degree will be considered an added advantage.