Customer Service Executive at Trustlub Fluid Resources Limited

Confidential

Lagos, Nigeria CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Description du poste

## Title: Customer Service Executive

Location

New Makun City, Ogun, Nigeria

About the Role

We invite applications from suitably qualified candidates for the position of Customer Service Executive. In this role, you will be the primary point of contact for customer inquiries and complaints, ensuring excellent service delivery while building lasting relationships with clients.

Key Responsibilities

Serve as the first contact for customer inquiries and complaints
Maintain a positive, professional, and customer-focused attitude at all times
Handle and resolve customer complaints quickly and effectively
Foster strong relationships with existing and prospective customers to ensure continual business
Prepare daily, weekly, and monthly reports on customer service performance metrics

Required Qualifications

HND or Bachelor's Degree in Business Administration, or any related field
Minimum of 3 years of experience in customer service in the FMCG or Oil & Gas sector

Required Skills and Competencies

Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software
Professional demeanor, integrity, and customer-oriented mindset