Customer Service Executive at Aeroport Travels and Tours Limited (ATTL)

Job Summary

The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers. The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving. The CSR is responsible for handling phone calls, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company's service standards and policies.

Key Responsibilities

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally
• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction
• Provide detailed information to customers about the company's products and services, ensuring they understand all available options
• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience
• Identify opportunities to promote additional products or services that meet customer needs and increase sales
• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business
• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts
• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system
• Assist in identifying potential sales leads by recognizing customer needs and communicating these to the sales team
• Adhere to company policies, procedures, and quality standards in handling customer interactions and resolving issues
• Perform any other tasks as directed by the Business Development Manager to ensure smooth operations

Requirements

• Minimum of 1-3 years' experience in customer service